Although you're not required to return devices that you've purchased for a one-time charge (such as extra Mesh Extenders), you will be required to return any GFiber devices that were included in your plan for free. You'll receive an email with more information about which devices. When upgrading or changing your GFiber service, you may need to exchange or return equipment. Failure to return equipment can result in. Quick question, I just cancelled my service and I was asked to return my router, and apparently I have to pay a $50 dollar re-stocking fee or a $150 dollar fee for not returning the equipment after 30 days. That part is clear, what I'm not sure is. do I only return the eero router? Do I need to. T-Mobile does require the return of the equipment that we provided to you (except any optical network terminal that is affixed to a wall, which you agree indefinitely not to remove or damage) within 30 days of service disconnect unless we notify you that such return is not necessary. You can do so by bringing the equipment to a FedEx Office Store, shipping it yourself, or by dropping them off at your local GFiber Space.
[PDF Version]Contact us for competitive quotes on any of our fiber optic products
Get a Quote